Frequently Asked Questions
Everything you need to know about our premium hair and beauty products.
How long does shipping take for hair extensions and beauty supplies?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your supplies sooner for a salon appointment.
Are your hair extensions made from 100% human hair?
Yes, all our premium extensions are sourced from 100% Remy human hair, ensuring a natural look, longevity, and the ability to heat style.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer professional discounts for salon owners?
Absolutely. Licensed professionals can apply for a trade account via our 'Pro Portal' to access wholesale pricing and bulk discounts.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans like Afterpay and Klarna to make your beauty haul more affordable.